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Last modified: 25 December 2019
Healthquad believes that the User is the owner of his or her User or information (provided or generated by the User) during the use of the services. As custodians of User’s Personal Data or Information, healthquad is transparent about what personal information is collected and how it may be used.
Healthquad may collect the following information about User when the User signs up and during the use of any of the features and services available via Service Platform
Healthquad may request following device related permissions when the User signs up and during the use of any of the features and services available via Service Platform
HOW AND WHY TO USE PERSONAL INFORMATION
DEVICE RELATED PERMISSIONS
Depending on the User's specific device, healthquad may request certain permissions that allow it to access the User's device data or information as described below. By default, these permissions must be granted by the User before the respective information can be accessed. Once the permission has been given, it can be revoked by the User at any time. In order to revoke these permissions, Users may refer to the device settings and revoke the permissions at any time.The exact procedure for controlling app permissions may be dependent on the User's device and software. Please note that the revoking of such permissions might impact the proper functioning of healthquad.
If User grants any of the permissions listed below, the respective Personal Data may be processed (i.e accessed to, modified or removed) by healthquad.
REGISTRATION AND AUTHENTICATION
By registering or authenticating, Users allow healthquad to identify them and give them access to dedicated services. Depending on what is described below, third parties may provide registration and authentication services. In this case, healthquad will be able to access some Data, stored by these third-party services, for registration or identification purposes. Some of the services listed below may also collect Personal Data for targeting and profiling purposes; to find out more, please refer to the description of each service.
Payment related information about Users may be collected to complete the payment and may include the credit card, the bank account etc. used for the transfer, or any other means of payment envisaged. The kind of data collected by healthquad depends on the payment system used in general and unless where otherwise stated, Users are requested to provide their payment details and personal information directly to such payment service providers. Healthquad isn't involved in the collection and processing of such information: instead, it may only receive a notification by the relevant payment service provider as to whether payment has been successfully completed.
Healthquad may send push notifications to the User.Users must be aware that disabling push notifications may negatively affect the utility of healthquad. Healthquad may send push notifications to the User for the purpose of direct marketing (to propose services and products provided by third parties or unrelated to the product or service provided by healthquad) or send instant reminders, new offers on products and services as available on the platform.
SALE AND DELIVERY OF SERVICES
The Personal Data collected are used to provide the User with services or to sell goods and services, including payment and possible delivery. Users that provided their phone number might be contacted for commercial or promotional purposes related to healthquad, as well as for fulfilling support requests.
Healthquad may utilize third party services like Google Analytics to monitor and analyze traffic and track of User’s usage patterns on the Service Platform. Healthquad may use this data for improving User experience, services and other offerings on Service Platform. Google may utilizes the Data collected to track and examine the use of healthquad, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
MODE, PLACE AND PURPOSE OF DATA PROCESSING
Healthquad takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the User’s information or data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of healthquad (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the healthquad. The updated list of these parties may be requested from the healthquad at any time.
Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data. If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for. Therefore:
The Data concerning the User is collected to allow the Company to provide its service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Registration and authentication, Registration and authentication provided directly by healthquad, device permissions for personal data access, analytics, contacting the User, content commenting, displaying content from external platforms, handling activity data, handling payments, hosting and backend infrastructure, infrastructure monitoring, location-based interactions, platform services and hosting and social features.
By virtue of being distributed via google play store app store, Google may collect usage and diagnostics data and share aggregate information with the healthquad. Much of this information is processed on an opt-in basis. Users may opt-out of this analytics feature directly through their device settings
HOSTING AND INFRASTRUCTURE
Hosting and backend infrastructure is meant for the purpose of hosting Data and files that enable healthquad to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of healthquad. Infrastructure monitoring services allows healthquad to monitor the use and behavior of its components so its performance, operation, maintenance and troubleshooting can be improved.Platform hosting and services have the purpose of hosting and running key components of healthquad, therefore allowing the provision of healthquad from within a unified platform. Such platforms provide a wide range of tools to the Company like analytics, User registration, commenting, database management, e-commerce, payment processing, that imply the collection and handling of Personal Data.
Some services among these listed below, if any, may work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored. Which Personal Data are processed depends on the characteristics and mode of implementation of these services, whose function is to filter the activities of healthquad.
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